SHREE KRISHNA MOBILE

— TERMS & CONDITIONS —

(Full Content)

1. Introduction

Welcome to SHREE KRISHNA MOBILE (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our products, services, website, and digital communication channels including WhatsApp Official Business API and Rich Communication Services (RCS).

SHREE KRISHNA MOBILE operates as a retail mobile phone and accessories business located at Karkhana Road, Pargaon Tarfe Avasari BK, Ambegaon, Pargaon Tarfe Avasari BK, Pune – 412406, Maharashtra, India.

By accessing our services, purchasing products, communicating with us via WhatsApp, RCS, phone, or email, you agree to be legally bound by these Terms under the Indian Contract Act, 1872.

If you do not agree with these Terms, you must discontinue use of our services immediately.

2. Definitions

For the purposes of these Terms:

“Business” refers to SHREE KRISHNA MOBILE.
“Services” include sale of mobile phones, accessories, support services, promotional messaging, order updates, and digital communications.
“User” or “Customer” refers to any person interacting with SHREE KRISHNA MOBILE physically or digitally.
“Platform” includes our website (if applicable), WhatsApp Business Account, RCS messaging channel, and other communication systems.
“Meta” refers to Meta Platforms, Inc., provider of WhatsApp.
“RCS” refers to Rich Communication Services messaging protocol.
“Content” includes text, images, product details, offers, pricing, and communications shared by SHREE KRISHNA MOBILE.

3. Acceptance of Terms

By engaging with SHREE KRISHNA MOBILE, you confirm that:

  • You are at least 18 years of age.
  • You are legally competent to enter into contracts under Indian law.
  • You accept and agree to comply with these Terms.
  • You consent to electronic communications including WhatsApp and RCS messaging.

These Terms constitute a legally binding agreement enforceable under Indian law.

4. Description of Services

SHREE KRISHNA MOBILE provides:

  • Sale of new and pre-owned mobile phones
  • Mobile accessories and related electronics
  • Customer support and after-sales assistance
  • Product inquiries and order tracking
  • Promotional and transactional communications via WhatsApp Official API and RCS

We reserve the right to modify or discontinue services at any time without prior notice.

5. Eligibility

You may use our services only if:

  • You are 18 years or older
  • You provide accurate information
  • You are not restricted by applicable Indian laws

We reserve the right to refuse service at our sole discretion if misuse or legal violations are suspected.

6. Account Registration

Where required, customers may provide:

  • Name
  • Contact number
  • Email address
  • Billing details

You agree to provide accurate and updated information. SHREE KRISHNA MOBILE shall not be liable for losses caused by incorrect information provided by users.

7. User Responsibilities

Users agree not to:

  • Use our communication channels for unlawful activities
  • Send abusive, fraudulent, or misleading content
  • Attempt unauthorized system access
  • Violate Meta or telecom messaging policies

You must comply with:

  • Information Technology Act, 2000
  • TRAI regulations
  • Applicable telecom and consumer protection laws

8. Payment & Billing Terms

All payments:

  • Must be made in Indian Rupees (INR)
  • Are subject to GST and applicable taxes
  • May be processed via authorized payment gateways

SHREE KRISHNA MOBILE reserves the right to:

  • Cancel orders due to pricing errors
  • Refuse suspicious transactions
  • Deny service in case of payment failure

Refunds, if applicable, will be processed as per internal return policies and consumer law.

9. Subscription Renewal & Termination

If subscription-based offers or service plans are introduced:

  • They may auto-renew unless cancelled
  • Customers may terminate by contacting us
  • We may terminate access for violation of these Terms

Termination does not affect outstanding payment obligations.

10. Use of WhatsApp Official API & RCS

SHREE KRISHNA MOBILE uses Meta-approved WhatsApp Official Business API and authorized RCS channels.

By opting in to receive communications, you:

  • Provide express consent to receive messages
  • Acknowledge that Meta and telecom operators process message metadata
  • Agree to comply with WhatsApp Business Policy and Commerce Policy

We strictly prohibit:

  • Spam messaging
  • Unauthorized promotions
  • Misleading or deceptive content
  • Messaging without consent

You may opt out anytime by replying “STOP” or contacting 9561060667.

11. Message Delivery & Compliance Policy

While we strive for timely delivery:

  • Message delivery depends on telecom operators and Meta systems
  • We do not guarantee uninterrupted or instant delivery
  • Delays may occur due to technical issues

SHREE KRISHNA MOBILE complies with:

  • TRAI guidelines
  • IT Act, 2000
  • Meta Business Messaging Policies
  • Consumer Protection Act, 2019

We maintain records of customer consent for compliance verification.

12. Intellectual Property Rights

All content including:

  • Business name
  • Logos
  • Branding
  • Product descriptions
  • Marketing materials

Are the intellectual property of SHREE KRISHNA MOBILE and protected under:

  • Copyright Act, 1957
  • Trademark Act, 1999

Unauthorized reproduction or misuse is strictly prohibited.

13. Confidentiality

We maintain confidentiality of:

  • Customer transaction details
  • Communication records
  • Personal information

Disclosure shall only occur where required by law or lawful authority.

14. Disclaimer of Warranties

Services are provided on an “as is” and “as available” basis.

We do not guarantee:

  • Continuous service availability
  • Error-free communications
  • Device compatibility

Manufacturer warranties apply separately to products sold.

15. Limitation of Liability

To the fullest extent permitted under Indian law, SHREE KRISHNA MOBILE shall not be liable for:

  • Indirect or consequential losses
  • Data loss
  • Messaging delays
  • Loss of profits

Total liability shall not exceed the amount paid for the specific product or service.

16. Indemnification

You agree to indemnify and hold harmless SHREE KRISHNA MOBILE against claims arising from:

  • Breach of these Terms
  • Violation of laws
  • Misuse of communication channels

17. Governing Law (India)

These Terms are governed by the laws of India.

Any disputes shall fall under the exclusive jurisdiction of the courts in Pune, Maharashtra.

18. Changes to Terms

We may revise these Terms periodically.

Updated versions will be posted and continued use shall constitute acceptance.

19. Contact Information

SHREE KRISHNA MOBILE
Karkhana Road, Pargaon Tarfe Avasari BK
Ambegaon, Pargaon Tarfe Avasari BK
Pune – 412406, Maharashtra, India

Phone: 9561060667
Email: slokhande480@gmail.com